Terms and Conditions for Ghent Veterinary Hospital & Granby Veterinary Hospital
**Last Updated:** July 2, 2026
1. Agreement to Terms
Welcome to https://www.ghentvet.com (the "Site"), operated by Norfolk Veterinary Associates, DBA Ghent Veterinary Hospital and Granby Veterinary Hospital ("we," "us," or "our").
By accessing or using our Site, you agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy (https://www.ghentvet.com/privacy-policy). If you do not agree to these Terms, you must not access or use the Site.
2. IMPORTANT: Not Veterinary Advice
The content provided on this Site, including all text, graphics, images, and other material, is for informational purposes only. This content is not a substitute for professional veterinary advice, diagnosis, or treatment.
Always seek the advice of your veterinarian or other qualified animal health provider with any questions you may have regarding a pet's medical condition. Never disregard professional veterinary advice or delay in seeking it because of something you have read on this Site.
If you think your pet has a medical emergency, call your veterinarian or an emergency animal hospital immediately. We do not monitor for emergencies through this Site.
3. Use of the Site
This Site is intended to provide information about our veterinary services, allow you to manage your user account, and provide a means of contact. You agree to use the Site only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else's use of the Site.
4. User Accounts
To access certain features of the Site, you may be required to register for a user account. You agree to:
* Provide accurate, current, and complete information during the registration process.
* Maintain the security and confidentiality of your password and account credentials.
* Notify us immediately of any unauthorized use of your account.
You are solely responsible for all activities that occur under your account.
5. Intellectual Property
All content on this Site, including logos, text, graphics, and trademarks (Ghent Veterinary Hospital, Granby Veterinary Hospital), is the property of Norfolk Veterinary Associates or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this Site without our express prior written permission.
6. Prohibited Conduct
You are prohibited from using the Site to:
* Engage in any unlawful, fraudulent, or harmful activity.
* Upload or transmit any viruses, malware, or other malicious code.
* Attempt to gain unauthorized access to our systems, user accounts, or data.
* Impersonate any person or entity or misrepresent your affiliation with us.
7. Limitation of Liability
To the fullest extent permitted by law, Norfolk Veterinary Associates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use this Site, or any errors or omissions in the content. This includes, but is not limited to, your reliance on any information obtained from the Site.
8. Third-Party Links
Our Site may contain links to third-party websites (e.g., pet health resources, product recommendations). These links are provided for your convenience only. We do not endorse and are not responsible for the content, privacy policies, or practices of any third-party sites.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will post the revised Terms on this page and update the "Last Updated" date. Your continued use of the Site after such changes constitutes your acceptance of the new terms.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions about these Terms, please contact us at [email protected].
12. Mobile Communications & SMS Program Terms
By providing your phone number to Norfolk Veterinary Associates (DBA Ghent Veterinary Hospital and Granby Veterinary Hospital) via our Site, job application forms, appointment request forms, or other communications, you expressly consent to receive text messages (SMS and MMS) from us regarding appointments, pet care updates, account notifications, and recruiting or employment inquiries.
* **Company Name:** Norfolk Veterinary Associates (DBA Ghent Veterinary Hospital and Granby Veterinary Hospital)
* **Pricing Disclosure:** Message and data rates may apply depending on your mobile carrier and plan.
* **Message Frequency:** Message frequency varies based on your interactions with us, appointment schedules, or job application status.
* **Opt-Out Instructions:** You may opt out of receiving SMS messages at any time. To unsubscribe, text **STOP** to **757-960-6977** or reply **STOP** to any text message you receive from us. You will receive one final message confirming your opt-out.
* **Customer Support & Help Instructions:** For assistance, reply **HELP** to any text message you receive from us, or text **HELP** to **757-960-6977**. You may also contact customer support directly by emailing **[email protected]**.
* **Privacy Policy:** Your phone number and mobile opt-in data will not be sold, rented, or shared with third parties for marketing purposes. For more information on how we collect and protect your data, please review our full Privacy Policy at https://www.ghentvet.com/about-us/privacy-policy.