Privacy Policy for Norfolk Veterinary Associates

Last Updated: November 16, 2025

1. Introduction

Norfolk Veterinary Associates, doing business as Ghent Veterinary Hospital and Granby Veterinary Hospital ("we," "us," or "our"), operates the website https://www.ghentvet.com (the "Site"). We are committed to protecting the privacy of our website visitors and clients.

This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to that information.

2. Information We Collect

We collect personal information that you voluntarily provide to us. The types of personal information we collect include:

  • Names

  • Email addresses

  • Phone numbers

  • Mailing addresses

3. How We Collect Information

We collect this information directly from you when you:

  • Fill out a contact form on our Site.

  • Register for a user account on our Site.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and fulfill your requests.

  • To manage your user account.

  • To schedule appointments and provide veterinary services.

  • To send you administrative information, such as updates to our terms, conditions, and policies.

  • To improve the functionality and user experience of our Site.

5. Cookies and Web Analytics

Our Site uses cookies and similar tracking technologies to analyze how users interact with the Site.

  • Cookies: These are small data files stored on your device. We use them to help our Site function and to understand user activity. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

  • Google Analytics: We use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, you can visit the Google Privacy & Terms web page: https://policies.google.com/privacy

You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

6. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as our website host). These parties are obligated to keep your information confidential and are permitted to use it only to provide services to us.

As described above, we use Google Analytics, which is a third-party service.

7. Data Security

We implement reasonable security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. Your Data Rights

You may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Request deletion of your personal information.

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]

  • By visiting this page on our website: https://www.ghentvet.com/contact (or your appropriate contact page)